Frequently asked questions
Account applications, ordering, delivery, payment, and product information.
Getting Started
How do I open a wholesale account? Apply online or walk in to the Itasca warehouse at 1141 W Bryn Mawr Ave. There's no fee to submit a request. You'll get an email when the account is approved, and then you can sign in to see pricing and place orders. Gokul is account-based, so you need an approved account before you buy.
Who can open a Gokul wholesale account? Licensed Illinois retailers (convenience, liquor, and similar B2B buyers). Not a consumer storefront. Sales confirms whether your store type is a fit. More detail: /wholesale/open-account.
What documents do I need? You'll need your business name, contact information, and business address; your FEIN/EIN and state tax ID are optional. A valid Illinois tobacco retailer license is required for tobacco products. Sales may also ask for resale paperwork, such as the Illinois resale certificate (CRT-61), and will tell you the current list. This is not tax advice.
Do I need a tobacco license to purchase tobacco products? Yes. Illinois law requires a valid tobacco retailer license to purchase tobacco products at wholesale. You can apply for a license through the Illinois Department of Revenue. We verify all tobacco licenses before fulfilling tobacco orders.
Is there a fee to create an account? There is no fee to submit a wholesale account request.
How long does account approval take? You will get an email when the account is approved. You can also call the sales desk. We do not publish a turnaround time.
What is an Illinois resale certificate / CRT-61? A resale certificate is paperwork Illinois retailers use when buying inventory to sell again. Form names come from Illinois tax authorities. Gokul may ask for resale or tax documents during approval. Ask sales for the current list. Not tax advice. See /wholesale/resale-certificate-crt-61.
Do I need a resale certificate to open a Gokul wholesale account? Gokul may ask for resale, tax, and license documents during approval. Confirm the current list with sales when you apply. A resale certificate does not let a consumer buy wholesale.
Do you sell to the public? No. Gokul Wholesale Inc sells only to licensed retail businesses, 21+, such as Illinois convenience stores, liquor stores, gas stations, and smoke/vape shops. Licensed retailers can apply online or at the Itasca warehouse to open an account.
Tobacco shipping & PACT Act
What is the PACT Act (and how does it affect tobacco orders)? The Prevent All Cigarette Trafficking Act (PACT Act) is a U.S. federal law covering delivery sales and shipping of cigarettes and certain other tobacco products. Gokul Wholesale does not sell or ship cigarettes. The tobacco products Gokul sells to licensed retailers typically go out by Itasca pickup or Chicagoland delivery on eligible routes. This is a public summary for licensed retailers, not legal advice; for the official text and agency guidance, start with Congress.gov, ATF.gov, and USPS.com.
Why can't tobacco products ship like snacks or store supplies? Federal rules and carrier policies treat tobacco products differently from non-tobacco merchandise. Snacks, bags, and general supplies can move through ordinary shipping; tobacco products can't. Gokul does not sell cigarettes. Licensed retailers typically get the tobacco products Gokul carries by Itasca pickup or Chicagoland delivery on eligible routes.
Do you sell cigarettes? No. Gokul Wholesale does not sell cigarettes, and does not ship or mail them to anyone. Gokul sells only to licensed Illinois retailers (21+), never to consumers. Retailers with a valid Illinois tobacco retailer license can buy other tobacco products (OTP) on an approved account.
How do licensed Illinois retailers get tobacco from Gokul? Approved accounts with a valid Illinois tobacco license typically use Itasca pickup and/or Chicagoland delivery on eligible routes. That is not consumer mail-order. See /delivery, and confirm the option with sales after account approval.
Is the PACT Act information on this site legal advice? No. These answers are public basics for retailer education. They are not legal advice. For filings, use counsel or official sources, not this FAQ.
Where do I apply to order tobacco from Gokul? Apply at /create-account. A valid Illinois tobacco retailer license is required (21+). License and document questions are on this FAQ and /wholesale/open-account. Call or text (630) 540-9910, or email [email protected]. Convenience and smoke shops can also read /wholesale/convenience-store and /wholesale/smoke-vape-shop.
Orders & Products
Is there a minimum order? Delivery orders have a $500 minimum. Warehouse pickup is free with no minimum.
How do I place an order? Once your account is approved, you can log in to our online ordering system to browse products, add items to your cart, and place orders. You can also call us directly to place orders over the phone.
Can I order by WhatsApp or text? Yes. Approved accounts can place a full order by WhatsApp, text, or phone at (630) 540-9910, or online after signing in. Send your business name, the items and quantities, and whether you want pickup or delivery.
Do you sell custom printed bags? Yes. Gokul sells custom-made printed plastic bags with your store name or logo, as well as imported stock bags. Send your logo, bag size, and quantity for a quote, and sales will follow up with specs, price, and timing.
Can I see prices before creating an account? The public catalog shows the assortment without wholesale prices. Approved customers sign in to view their account pricing.
What product categories do you carry? Our assortment changes with inventory. Browse the catalog for the current department list and available products.
Delivery & Pickup
Do you offer delivery services? Same-week delivery is available on current routes in Cook, DuPage, Lake, McHenry, DeKalb, and Will counties. Call sales with your store address.
What is your delivery area? We deliver in Cook, DuPage, Lake, McHenry, DeKalb, and Will counties. Call sales with your address.
Do you deliver outside Chicago? Yes. Same-week delivery routes cover Cook, DuPage, Lake, McHenry, DeKalb, and Will counties, not just the city. Delivery orders have a $500 minimum, and everything on your order arrives on one delivery. If your store is outside these six counties, contact sales about your area.
Is there a pickup option? Yes. Pickup is free with no minimum at 1141 W Bryn Mawr Ave, Itasca, IL 60143. Warehouse hours are Mon–Fri 9AM–6PM and Sat 10AM–4PM; closed Sunday. Call ahead so the desk can stage your order.
How do I schedule a delivery? Delivery timing is confirmed as part of the order process. Contact the sales team if you need a specific date.
Payment & Credit
What payment options do you accept? We accept cash, checks, credit cards, and offer credit terms for qualified businesses. Payment terms are established during the account approval process based on your business profile.
Do you offer credit terms? Credit terms are available for approved accounts. Limits are set during account review. Apply during account setup or contact us to request credit.
How do I pay my invoice? Available payment methods depend on the account. Sign in or contact the sales team for invoice payment instructions.
What happens if I have a balance due? We send regular statements and reminders for outstanding balances. Call or email sales with questions about your balance.
Products & Inventory
How often is inventory updated? The catalog shows current public assortment data. Final availability is confirmed during order review.
Can I request products you do not carry? Send the product name and details to the sales team. We will let you know whether it can be sourced.
Do you offer bulk discounts? Yes, volume pricing is available. Contact the sales team about pricing for larger orders.
Support & Contact
How do I contact customer support? Call, email, or use the contact form. Warehouse hours are on the delivery page.
What are your business hours? Current hours are listed on the contact page. Call the sales desk to confirm holiday or pickup hours.
How do I report an issue with my order? Call, email, or open a support ticket with the order number and a description of the issue.
Open a wholesale account
Apply for account pricing and online ordering with Gokul Wholesale Inc. Need an answer that is not listed here? Contact the sales desk.